
15th September 2020
We would like to provide an update on Track and Outback HQ operations, in light of the Victorian Government announcement regarding the Stage 4 restrictions due to the COVID-19 pandemic.
To comply with Victorian Government directives, our Victorian manufacturing facilities will temporarily close from 5:00pm Wednesday, 5th August 2020 and are not expected to reopen until Monday 28th of September, adding an approximate 2-month delay on all custom ordered Tvans and T4s. The Outback HQ showroom and Service department are expected to reopen on Monday 26th October. However, this does not mean we are closed.
The Outback HQ showroom will not be available to the general public, but we will be taking calls and responding to enquiries. In fact, all of our Victorian team will be working remotely and will still be able to communicate with other team members and our customers.
DIRECT VIC SALES:
All Sales staff will be available by email and phone 9am-5pm Monday – Friday
John Anderson | Sales Manager | 0477 008 889 | 03 8727 6107
Melanie Moran | Sales Representative | 0439 246 030 | 03 8727 6117
General sales: 03 8727 6100 | Leave a message for sales
SERVICE & PARTS:
All Service and parts staff will be available by email and phone 9am-5pm Monday – Friday
The Outback HQ Service and Parts team will be processing online store orders for dispatch and “Click & Collect” as well as taking service bookings from the 17th September onwards and helping with any warranty claims.
Stuart Gruchy | Service & Parts Manager | 03 8727 6111 | 0447 911 469
Paul Evans | Service & Parts | 03 8727 6102
DEALERS:
All TRACK Dealers (except for VIC) will remain open nationally with Tvans and T4s on display.
ACT / NSW
Canberra/Narellan
Camperact
P 02 4624 9911
SA – Mount Barker
The Dirt Off Road Campers
P 08 8391 6274
QLD – Burpengary
Kratzmanns Caravans
P 07 3888 2725
WA – Maddington
George Day Caravans
P 08 9493 5557
NSW – Heatherbrae
Newcastle Camper Trailer
P 02 4983 2235
SA – Kilburn
Dave Benson Caravans
P 08 8262 2500
Nth QLD – Garbutt
Horizon Campers
P 0409 000 872
NEW ZEALAND
Lysaght Marine
P: +64 9 424 1295
M: +64 274 940 606
The last few months have been very trying for everyone. Please know we’re working overtime to handle the unprecedented challenges COVID has presented us.
Thank you all for your continued support and importantly, Track is still open for business.
Contact us with any queries you have: 03 8727 6100
UPDATE 8/5/2020 – CONFIRMED. Consumers/Customers are allowed to travel to our service, repair, dealer and retail members for the purposes of purchasing goods and services

Contact us with any queries you have: 03 8727 6100
We are staying open as long as possible, here’s why:
We are an Australian business attempting to minimise the economical impact of this global pandemic by;
- Providing ongoing employment for Australians
- Promoting travel to small towns and communities
- Promoting self sufficiency and isolation in your RV
We are also helping you by providing an opportunity to view our products in a safe environment with limited numbers.
This is a very trying time for all, however, we need to focus on the positive and we will get through this together. Life will go on and life is short – So now is as good a time as ever!
Conditions of Entry:
- You must call prior and book an appointment
- You must not visit us if you are unwell
- You must sanitise your hands before entry and it is recommend to do so afterwards
- You must follow all safety advice from staff
- You must ensure you are up to date with all the COVID-19 information from state and national bodies
We will follow all advice from our state and national bodies. Your health and the health of our team members is of the utmost importance.