15th September 2020
We would like to provide an update on Track and Outback HQ operations, in light of the Victorian Government announcement regarding the Stage 4 restrictions due to the COVID-19 pandemic.
To comply with Victorian Government directives, our Victorian manufacturing facilities will temporarily close from 5:00pm Wednesday, 5th August 2020 and are not expected to reopen until Monday 28th of September, adding an approximate 2-month delay on all custom ordered Tvans and T4s. The Outback HQ showroom and Service department are expected to reopen on Monday 26th October. However, this does not mean we are closed.
The Outback HQ showroom will not be available to the general public, but we will be taking calls and responding to enquiries. In fact, all of our Victorian team will be working remotely and will still be able to communicate with other team members and our customers.
DIRECT VIC SALES:
All Sales staff will be available by email and phone 9am-5pm Monday – Friday
John Anderson | Sales Manager | 0477 008 889 | 03 8727 6107
Melanie Moran | Sales Representative | 0439 246 030 | 03 8727 6117
General sales: 03 8727 6100 | Leave a message for sales
SERVICE & PARTS:
All Service and parts staff will be available by email and phone 9am-5pm Monday – Friday
The Outback HQ Service and Parts team will be processing online store orders for dispatch and “Click & Collect” as well as taking service bookings from the 17th September onwards and helping with any warranty claims.
Stuart Gruchy | Service & Parts Manager | 03 8727 6111 | 0447 911 469
Paul Evans | Service & Parts | 03 8727 6102
DEALERS:
All TRACK Dealers (except for VIC) will remain open nationally with Tvans and T4s on display.
ACT / NSW
Canberra/Narellan
Camperact
P 02 4624 9911
SA – Mount Barker
The Dirt Off Road Campers
P 08 8391 6274
QLD – Burpengary
Kratzmanns Caravans
P 07 3888 2725
WA – Maddington
George Day Caravans
P 08 9493 5557
NSW – Heatherbrae
Newcastle Camper Trailer
P 02 4983 2235
SA – Kilburn
Dave Benson Caravans
P 08 8262 2500
Nth QLD – Garbutt
Horizon Campers
P 0409 000 872
NEW ZEALAND
Lysaght Marine
P: +64 9 424 1295
M: +64 274 940 606
The last few months have been very trying for everyone. Please know we’re working overtime to handle the unprecedented challenges COVID has presented us.
Thank you all for your continued support and importantly, Track is still open for business.
Contact us with any queries you have: 03 8727 6100
UPDATE 8/5/2020 – CONFIRMED. Consumers/Customers are allowed to travel to our service, repair, dealer and retail members for the purposes of purchasing goods and services
The CIA VIC association has conducted intensive lobbying on behalf of its members to get urgent clarification on the ‘Restricted Activity Directions’ allowing people to travel for the purposes of purchasing goods and services from our members.
On the 6th May they received notification from the Victorian Government that makes it clear consumers/customers are allowed to travel to our service, repair, dealer and retail members for the purposes of purchasing goods and services. Further the statement makes it clear our members can conduct their business under the ‘Permission to Leave’ provisions of the restricted activity directions.
- Under the Victoria State of Emergency arising from the serious public health risk posed by Coronavirus (COVID-19), Victorians are being asked to stay at home and defer activities, where possible.
- Victoria’s COVID-19 Directions allow people to leave their home to purchase necessary goods and services or have someone come to their home to do work, which could include caravan collection and repair services. Victoria’s COVID-19 Directions would also permit workers to leave their home to offer caravan collection and repair services. It is important to practise physical distancing if these services are offered.
- Any services offered from a shop or dealer site would need to comply with the open retail facility requirements in Victoria’s COVID-19 Directions (e.g. signage, density and cleaning requirements).
- It is also important to note that Victoria’s COVID-19 Directions currently require that certain accommodation services, including caravan parks, not to operate under the State of Emergency.
- More information on restrictions affecting businesses and how to apply physical distancing in the workplace is available on the DHHS website here: www.dhhs.vic.gov.au/business-sector-coronavirus-disease-covid-19
- The Victorian Government has launched a $1.7 billion Economic Survival Package to support businesses and workers through the impacts of coronavirus. Details of the support available to businesses can be found at www.business.vic.gov.au.
We recommend that you continue to monitor Victoria’s Department of Health and Health Services website for any changes to the directions and how they might impact your industry.
Contact us with any queries you have: 03 8727 6100
We are staying open as long as possible, here’s why:
We are an Australian business attempting to minimise the economical impact of this global pandemic by;
- Providing ongoing employment for Australians
- Promoting travel to small towns and communities
- Promoting self sufficiency and isolation in your RV
We are also helping you by providing an opportunity to view our products in a safe environment with limited numbers.
This is a very trying time for all, however, we need to focus on the positive and we will get through this together. Life will go on and life is short – So now is as good a time as ever!
Conditions of Entry:
- You must call prior and book an appointment
- You must not visit us if you are unwell
- You must sanitise your hands before entry and it is recommend to do so afterwards
- You must follow all safety advice from staff
- You must ensure you are up to date with all the COVID-19 information from state and national bodies
We will follow all advice from our state and national bodies. Your health and the health of our team members is of the utmost importance.
You must take the following actions now to reduce the risk of coronavirus (COVID-19) infection to yourself and the community:
- Self-isolate at home
- Do not go to public places
- Do not attend work, schools, universities or social gatherings during this period
- Do not visit friends and family in health and aged care facilities
If you suspect you may have coronavirus (COVID-19) call the dedicated hotline: 1800 675 398
- Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer
- Try not to touch your eyes, nose or mouth
- Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow
- Stop shaking hands, hugging or kissing when greeting others
- Avoid crowds whenever possible. If this is not possible keep time in a crowd as short as possible
- Non essential indoor gatherings have to allow for 4 square metres per person with a maximum of 100 people in any indoor space
- Monitor symptoms: Watch for fever, cough or shortness of breath. Other early symptoms to watch for are chills, body aches, sore throat, headache and runny nose, muscle pain or diarrhoea
- Avoid visiting loved ones, friends and family in hospitals and aged care facilities
- Visits to aged care residents are only allowed for a short duration. A maximum of two people per day per resident, except for palliative care
- Children under 16 are only permitted to attend aged care facilities in exceptional circumstances
- If you have returned from overseas, you must self-isolate for 14 days
- For information on self-isolation
- If you are preparing to self-isolate you can find advice on what you should do here.